Legal

 

  • Please read carefully the following Terms and Conditions in conjunction with our Privacy Policy prior to placing your orders with Grub Rug.

    We reserve the right at all times to make changes or updates to these Terms and Conditions at any time without providing you with prior notice. Any changes or updates to these will apply immediately at the time of posting on the website.

    If you do not agree to these Terms and Conditions, please do not continue to use our website.

    • Business Days are Monday-Friday, where trading banks are open for the public for transactions.

    • Goods means the items offered for sale described or displayed on www.grubrug.com.au.

    • Order means any request by you to purchase Goods online from www.grubrug.com.au in accordance with these Terms and Conditions.

    • Delivery fee means the fee charged by the delivery agent of Grub Rug for the delivery of goods to you.

    • The delivery address means the address which the order is to be delivered as provided by you on the electronic order form on the website.

    • Authorised Delivery Agent means any nominated third party nominated by Grub Rug.

    • GST is the Australian Goods and Services Tax changed on designated goods and services as defined under A New Tax System Act 1999 (Commonwealth).

    • Law means any written rule/s. For example Act, Regulation, Code, Order or Rule, Any Government Ordinance or By-Law, any Governmental Agency’s Rule, Regulation or Determination and any form of Custom or Policy recognised and enforced by court judgment.

    • Personal Information has the meaning as defined under the Privacy Act.

    • Price means the purchase price of each individual item as specified on the website and includes GST where applicable.

    • We/Us/Our means Grub Rug.

    • You/Your means you as the purchaser of the items from www.grubrug.com.au in accordance with these Terms and Conditions.

    Compliance with these Terms and Conditions

    This agreement is a contract between the customer (you) and Grub Rug. By using this website, you acknowledge that you have read and understand and agree to these Terms and Conditions when you order online with us. These Terms and Conditions apply during the ordering, purchasing, fulfilment and delivery of the goods from www.grubrug.com.au.

    Use of this website

    This website and its contents are subject to Copyright owned by Grub Rug. You may view this website and its contents using your web browser and electronically copy and print hard copies of parts for personal and non-commercial use. Any unauthorised use, including duplicating, distribution, modification, transmission, display, republication, of the content of this site is strictly prohibited.

    Other Websites

    On www.grubrug.com.au there may be links to other websites that may be of interest to you. Grub Rug is not responsible for the privacy practices of third-party websites. You should exercise caution and review the terms and privacy policies of any third-party websites you visit.

     

    Placing Order

    You can place an online order via the website by correctly completing and submitting the electronic order form on the website. When you submit you are committing to purchase the goods for the stated price, GST and delivery fee specified at the time.

    Completing the electronic order form, you are in agreement to provide information to your personal details that are relevant, accurate and necessary to allow Grub Rug and the delivery agent to process and deliver your order.

    Grub Rug will not be liable to loss or delay of any third party to deliver the goods due to incomplete or inaccurate personal details provided by you.

    Please carefully check your order, including product selection, colour, size and measurements, before submitting your order. Once an order has been submitted, changes or cancellations cannot be guaranteed and will only be considered at Grub Rug's discretion. Once your order has been submitted, you will receive an automated generated invoice containing your Order Number. When communicating with us please quote your order number.

    Our Warranty & Returns Policy forms part of these Terms and Conditions and sets out our approach to change-of-mind returns, exchanges, faulty products and incorrect items.

     

    Rejection or Acceptance of an Order

    Grub Rug reserves the right to decline an order where we are unable to fulfil the order, where there is an error in the product description or pricing, where we reasonably suspect fraudulent activity, or where other circumstances prevent us from fulfilling the order.

    If we accept your order, it represents an agreement by Grub Rug to supply the goods to you in accordance with the order Terms and Conditions.

    If we reject your order, we will notify you of our decision via email within 7 business days of you placing your order. Any refund required under these Terms and Conditions or applicable Australian Consumer Law will be processed to the original payment method unless otherwise agreed or required by law. The receipt of your refund will be determined by your financial institution and the time taken by them to process your refund. Grub Rug will not be liable for any loss, damage, cost, expense or injury you or any third party incurs as a result of any delay in processing your refund.

    Product Availability

    From time to time, some Goods may be displayed on the website may be out of stock and we may be unable to complete or fulfil all or part of your order. If this occurs, we will be in contact with you via email to arrange an amendment of your order. We will offer an alternative comparable product and price or if available and agree to a refund. If applicable we will continue to fulfil the remainder of your order.

    Products

    All photos and images displayed on www.grubrug.com.au are for illustration purposes only. Product dimensions are approximate and may vary slightly due to the handmade nature of our products. Please refer to the individual product description for the stated dimensions. Each product will have the approximate size written in the description. The colour of the Products shown on the website may slightly vary in shade to what is received.

    Price and Payment

    The price of a product is stated on the website and you agree to pay for the goods at the time of placing an order with us. All prices and associated fees and charges are in Australian Dollars and are inclusive of GST where applicable. The prices on the website are subject to change without any notice to you. All accepted orders can be paid with Stripe / PayPal which accepts all major debit and credit cards from customers.

    You will receive a Tax Invoice via email once payment has been processed. All payments must be cleared in full prior to your goods being dispatched. If your payment cannot be processed, your order will be rejected.

    Discount codes are only valid for single use and cannot be used in conjunction with any other offer.

    Governing Law

    www.grubrug.com.au is created, controlled and maintained by Grub Rug. Your use of this website is governed by, construed and enforced in accordance with the laws of Australia.

    This website is only available to be accessed throughout Australia. All disputes arising from your use of this website are exclusively subject to the authority of Queensland, Australian courts.

    Disclaimer/ Limitation of Liability

    You agree that your access to, and use of www.grubrug.com.au is subjected to these Terms and Conditions and all applicable laws.

    This site and its contents are provided by Grub Rug and may contain discrepancies, inaccuracies or information that is not complete or current.

    Nothing in these Terms and Conditions excludes, restricts or modifies any rights, remedies, guarantees or warranties that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

    To the extent permitted by law, Grub Rug is not responsible for loss or damage arising from misuse of our products, failure to follow product care or safety instructions, incorrect installation, or use of a product for a purpose for which it was not designed.

    Customers are responsible for using Grub Rug products safely and in accordance with the care, use and safety instructions provided by Grub Rug.

    Damages/Injuries that may occur

    Please always use a non-slip mat under your Grub Rug. Only use in a safe manner and not for anything other than what it is intended for.

    Always store and use your Grub Rugs in dry, cool areas. Grub Rugs should not be used in internal areas if moisture is present and should only be used when completely dry.

    CAUTION: Non slip mesh/matting is to be used underneath Grub Rugs to avoid any accidental slippages and to protect your surface from any potential blemishes (Plasticizer migration caused by the use of Grub Rug are extremely rare however extra care should be given towards vinyl surfaces). Grub Rugs should not be used in extreme heat conditions or stored near heat sources such as firepits or BBQs, or objects which may refract light such as metal or glass. Grub Rugs are made tough for Australian conditions however care and preventive steps should always be taken to protect and prolong your Grub Rug.

    Grub Rug will not be held responsible for any misuse in our products. Always use as directed.

    All Grub Rug mats come with a 12-month manufacturer's warranty from the date of purchase covering manufacturing defects in materials or workmanship. This manufacturer's warranty operates in addition to, and does not limit, your rights under the Australian Consumer Law.

    This warranty does not cover normal wear and tear, misuse, incorrect installation, or accidental damage.

    To make a warranty claim, please contact us with your proof of purchase and photos of the issue.

    This warranty is provided in addition to your rights under Australian Consumer Law.

     

  • Last Updated: 2 November 2026

    Grub Rug respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Notice explains how Grub Rug collects, uses, stores and discloses personal information when you visit our website, purchase our products, contact us, leave a review or otherwise interact with us.

    Our website is www.grubrug.com.au.

    If you have any questions about this Privacy Notice or how we handle your personal information, please contact us at sales@grubrug.com.au.

    1. What personal information do we collect?

    The type of personal information we collect depends on how you interact with us.

    When you place an order, contact us or otherwise interact with Grub Rug, we may collect information such as:

    • Your name

    • Email address

    • Telephone number, if you choose to provide one

    • Billing and delivery address

    • Order and purchase details

    • Information you provide to us about your order, including measurements, photographs or other information required to make a custom product

    • Communications you have with us, including emails and enquiries

    • Payment-related information required to process your purchase

    We may also collect information you voluntarily provide when you submit a customer review, participate in a competition or giveaway, or otherwise provide feedback to us.

    We do not knowingly collect sensitive personal information unless you voluntarily provide it to us and it is necessary for a particular purpose.

    2. How do we collect your personal information?

    We generally collect personal information directly from you.

    This may occur when you:

    • Place an order through our website

    • Contact us by email

    • Request a custom product or quote

    • Provide information or photographs relating to a custom order

    • Submit a customer review or feedback

    • Enter a competition or giveaway

    • Subscribe to marketing communications, if we introduce email marketing in the future

    • Browse or interact with our website, including through cookies and similar technologies

    We may also receive limited information from service providers that help us process your order or payment.

    3. How do we use your personal information?

    We may use your personal information to:

    • Process and fulfil your orders

    • Manufacture and provide custom-made products

    • Arrange delivery of your order

    • Process payments and refunds

    • Respond to enquiries and provide customer support

    • Communicate with you about your order

    • Manage returns, exchanges and warranty matters

    • Maintain our business records

    • Request and publish customer reviews or feedback

    • Administer competitions or giveaways, if applicable

    • Improve our website, products and customer experience

    • Protect our website and business from fraud, misuse or security threats

    • Comply with our legal and accounting obligations

    • Send marketing communications if you have chosen to receive them

    If we introduce email marketing in the future, you will be able to unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us at sales@grubrug.com.au.

    4. Who do we share your personal information with?

    We may disclose personal information where reasonably necessary to operate our business and provide our products and services.

    This may include sharing information with:

    Squarespace

    Our website and online store are hosted and operated using Squarespace. Information submitted through our website, including customer and order information, may be processed or stored by Squarespace.

    Payment providers

    We use Stripe and PayPal to process payments.

    Payment providers may receive information necessary to process your payment and prevent fraud. Grub Rug does not require or store your full credit or debit card details for payment processing.

    You can view the privacy policies of these providers on their websites.

    Australia Post and delivery providers

    We may provide your name, delivery address and other information necessary to deliver your order to Australia Post or another delivery provider.

    Other service providers

    We may use other service providers from time to time where reasonably necessary to operate our business, such as website, email, technology, accounting or administrative service providers.

    We do not sell your personal information.

    5. Overseas disclosure of personal information

    Some of the service providers we use may operate or store information outside Australia.

    For example, our website is operated using Squarespace, and payment services are provided by Stripe and PayPal. These providers may process or store personal information in countries outside Australia, including the United States, Ireland and other countries where their related entities or service providers operate.

    We will only disclose personal information overseas where reasonably necessary to use the relevant service or otherwise operate our business.

    These third-party providers have their own privacy policies and security practices.

    6. Payments

    When you make a purchase through our website, payment information is processed by our payment providers, Stripe and/or PayPal.

    We do not need to collect or store your full credit or debit card number or security code ourselves.

    Payment providers may collect and process payment information in accordance with their own privacy policies.

    7. Cookies and website technologies

    Our website uses cookies and similar technologies that help the website operate, remember certain information and understand how visitors interact with the website.

    Because our website is operated through Squarespace, Squarespace may use necessary, analytics and performance cookies and other technologies as part of providing its services.

    We may also use website analytics provided through Squarespace to understand general website activity and improve our website and customer experience.

    You can manage cookies through your browser settings. Depending on the settings and features enabled on our website, you may also be provided with cookie choices or controls.

    Third-party services that we may use on our website can also have their own cookies and privacy practices.

    8. Social media and customer reviews

    We use social media platforms such as Facebook and Instagram to promote Grub Rug and communicate with customers.

    If you provide a customer review or feedback, we may publish that review on our website or social media pages.

    Where we share customer feedback on social media, we may remove or avoid publishing identifying information such as a customer's full name unless you have given us permission to identify you.

    If you provide photographs or other content to us for use in connection with your review, competition, promotion or Grub Rug marketing, we may use that content for the purpose for which it was provided, subject to any permission or agreement given to us.

    Social media platforms have their own privacy policies and terms, which apply to your use of those platforms.

    9. Competitions and giveaways

    From time to time, Grub Rug may run competitions or giveaways.

    If you enter a competition or giveaway, we may collect information such as your name, email address and other information reasonably necessary to administer the competition, contact winners and provide prizes.

    Specific competition or giveaway terms may provide additional information about how entrant information will be used.

    10. How do we store and protect your information?

    We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

    Personal information may be stored electronically through our website, email, payment and other business service providers.

    We use reasonable security measures appropriate to the nature of the information we hold. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

    11. How long do we keep your information?

    We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

    • Fulfil and keep records of orders

    • Meet legal, accounting and tax requirements

    • Manage warranties, returns and customer service matters

    • Resolve disputes

    • Maintain appropriate business records

    When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it, where practicable.

    Some information may need to be retained for longer where required by law or where it is held within secure backup systems.

    12. Accessing and correcting your personal information

    You may request access to the personal information we hold about you.

    You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.

    To make an access or correction request, please contact us at:

    Email: sales@grubrug.com.au

    We will respond to your request within a reasonable period and in accordance with applicable privacy laws.

    13. Privacy complaints

    If you have a concern or complaint about how Grub Rug has handled your personal information, please contact us at:

    sales@grubrug.com.au

    Please provide as much detail as possible about your concern so that we can investigate and respond appropriately.

    We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period, generally within 30 days.

    If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through its website at www.oaic.gov.au.

    14. Children's privacy

    Our website and products are intended for general customers and we do not knowingly seek personal information from children.

    If we become aware that we have inadvertently collected personal information from a child and there is no lawful reason for us to retain it, we will take reasonable steps to delete the information.

    15. Changes to this Privacy Notice

    We may update this Privacy Notice from time to time to reflect changes to our business, website, services or privacy practices.

    When we make changes, we will update the "Last Updated" date at the top of this Privacy Notice.

    We encourage you to review this Privacy Notice periodically so that you remain informed about how we handle personal information.

    16. Contact us

    If you have any questions, requests or concerns about this Privacy Notice or how we handle your personal information, please contact us:

    Grub Rug
    Email: sales@grubrug.com.au
    Website: www.grubrug.com.au